Our Mission is to serve the public with the best possible free library service.
Please contact us with any comments, as the Plan is a living document.
We will connect people with materials, information, services, and programs for enjoyment, enrichment, and education in a welcoming, convenient and responsive atmosphere.
- Reading as an activity that entertains and educates, especially for children and teens.
- Finding, evaluating, and using information and technology effectively.
- The value and pleasure of lifelong learning.
- Free access to knowledge
- The efficient and effective use of library services.
FACILITY (to be reviewed at the February Board Meeting each year)
I. Improve public access to the library building, its materials and programs.
A. Assess the library's long-term space needs.
1. Develop a plan, including a timeline, for effective and efficient expansion and remodeling of the building.
2. Plan with the appropriate revenue sources.
B. Improve the accessibility to all parts of the building for persons with disabilities.
C. Modernize communications, security and alarm systems.
II. Create a more inviting atmosphere.
A. Incorporate interior design elements to improve overall attractiveness and warmth.
B. Consider function and customer use patterns to improve building and service delivery layout.
C. Plan for additional youth service and modernized children's service spaces.
D. Preserve the structural integrity of our heritage building and incorporate changes to meet emerging needs.
FINANCE (to be reviewed at the June Board Meeting each year)
I. Use available funds effectively to meet community needs and interests.
A. Cooperatively plan sharing with other organizations to reduce costs.
1. Network to obtain donated or low cost services.
2. Explore opportunities to deliver information services to other agencies.
B. Inform government officials responsible for budget decisions about costs for present and future library services.
C. Keep the community informed of the library's financial condition.
D. Manage the library's investments to balance preservation of the principal with current financial requirements.
II. Increase funding sources.
A. Apply for grant funding for special items or programs when appropriate.
B. Develop Capital Budget Plan and strategy for funding that plan.
C. Consider maintenance and operating expenses in relation to capital spending when developing the library's annual budget.
D. Collaborate with the City of Ogdensburg, Friends of the Ogdensburg Public Library, and other organizations to obtain additional funding for current demands and development to meet future needs.
E. With Board leadership, write and implement a Financial Development Plan
1. Encourage gifts, donations, and bequests.
2. Increase the long-term viability and stability of the library and its services.
F. Determine if viable alternatives worthy of pursuit exist for reliably funding at least part of the City's portion of the budget.
HUMAN RESOURCES DEVELOPMENT (to be reviewed at the April Board Meeting each year)
I. Recruit, retain, and provide for the continuing development of an outstanding staff.
A. Require staff to attend at least two off-site continuing education workshops or conferences each year.
B. Require staff to participate in training to improve customer service via attendance at staff meetings and internal workshops.
C. Conduct performance evaluations annually for all staff members.
D. Provide ongoing training in current library procedures.
E. Offer comparable salary and wages to all staff.
F. Ensure that the library has staff sufficient to deliver library customers' service requirements and resources to increase staff time as demand warrants.
G. Develop up-to-date job descriptions for all employees.
H. Shift staff time toward activities that improve access, hospitality, and the public's perception of the library.
1. Employ productivity enhancements including automation.
2. Use subsidized workers to increase staff time available for service enhancements, but not to replace regular employees.
3. Create opportunities for patrons to serve themselves.
II. Recruit and provide meaningful opportunities for others to contribute to the library's success
B. Friends of the Library
C. Community service workers
D. Board members, officers, committee members, and others willing to advocate.
COLLECTION (To be reviewed at the March Board Meeting each year)
I. Acquire and make accessible appropriate library materials for all customers, including those with disabilities and institutionalized persons.
A. Request appropriate funding for the Acquisitions Budget of the library.
B. Design and follow, revising as necessary, a Collection Development Policy.
1. Allocate Acquisitions Budget based upon this policy.
2. Offer access to current, useful materials in various formats.
3. Allocate dollars for various formats in accordance with usage and demand.
4. Anticipate demand for new media such as downloadable audio books, BlueRay disks, virtual services, and emerging technologies.
5. Discard unused materials to enhance overall collection utilization.
6. Replace damaged, lost, or dated materials for which customer demand continues.
C. Evaluate and revise loan periods for maximum benefit to the library's patrons.
II. Enhance the utility of the Collection for customers.
A. Develop a comprehensive Archives Policy.
B. Evaluate our role and services as a State Documents Depository.
C. Arrange the library's collection in order to increase accessibility.
D. Provide attractive signage to assist customers in finding materials.
E. Revitalize the Local History Collection.
F. Evaluate and revise the Donations Policy as necessary.
SERVICES (to be reviewed at the October Board Meeting each year)
I. Customer Service will be inherent in all library activities.
A. Staff will be courteous with all customers who enter or contact the library.
B. Staff will place the highest priority on responding to needs of customers at library's service desks.
1. Connect customers with materials and information.
2. Save the time of the customer.
3. Respond to the needs of each customer as efficiently as possible
C. Staffing patterns will be based upon customer usage patterns.
D. Continue to offer extra services to the customers at minimal or no cost, such as photocopier, scanner, fax, computer training and use, online access, printing, community bulletin board, and tax forms.
E. Promote the library's interlibrary lending and borrowing to maximize use of shared library materials.
F. Review the library's schedule annually to ensure that customers' needs are being met.
G. Strive to make everyone a library customer.
II. Improve communications with our customers and community about the library's mission and services.
A. Publicize library services, programs and events through the local and online media.
B. Provide informational materials to the library's current and potential customers.
C. Maintain an up-to-date website and other online tools.
D. Implement marketing plans for library service through NCLS.
III. Respond to community, regional, national, and global trends affecting library service.
A. Maintain active membership in local and professional organizations.
B. Library personnel will represent the library at community and library related meetings and events.
C. Maintain compliance with current State Public Library Standards.
D. Solicit community input regarding services, materials, and programs from a variety of sources.
PROGRAMS (to be reviewed at the November Board Meeting each year)
I. Offer programming responsive to community needs and interests.
A. Identify new programming possibilities while continuing currently successful core programs.
B. Offer children's early literacy programs throughout the year.
C. Offer Teen programming especially outside school hours and during breaks.
D. Support Home Schooling families and students.
E. Plan adult programming according to locally expressed demand.
F. Continue to develop and deliver Outreach Services, especially to institutionalized persons.
G. Support the educational activities of teachers, schools and other education institutions while complementing those programs with those unique to the library.
TECHNOLOGY (to be reviewed at the May Board Meeting each year)
I. Utilize technology to provide efficient, effective service.
A. Develop and implement an annually reviewed and updated Library Technology Plan.
B. Investment in technology will be a part of the capital expenditure plan and budget.
Adopted by the Board of Trustees December 10, 2009